FAQ

All orders are shipped from the Netherlands.
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.

✦ Processing Time

Orders are processed and dispatched within 1–2 business days after payment has been received.

✦ Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination and total order weight.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Customs Duties & Taxes

For orders shipped outside the European Union, customs duties, import taxes, and additional fees may apply. These charges are the responsibility of the customer and are non-refundable.

Shipping Delays

While we aim to deliver all orders within the estimated timeframe, we are not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

Contact Us

If you have any questions regarding your order or shipment, please contact us at support@non-exist.com.